CX Management has changed. Consumers are now looking for personal treatment to establish conversations and enjoyable experiences. Deliver exceptional experiences that boost customer engagement to achieve your business goals with OPINATOR
In 2011, OPINATOR’s co-founders (David Solana, Carlos Martínez, and Antonio Rodríguez) recognized that despite technological advancements, companies were still relying on outdated methods for customer feedback and experience management. Traditional customer surveys were ineffective, often yielding low response rates and failing to adapt to the demands of the modern digital landscape.
In response, OPINATOR was created as an innovative and cutting-edge CX Management solution, offering businesses the ability to gain deep insights, enhance customer experiences, and drive revenue growth. After years of delivering successful results, we are proud to say that OPINATOR is now helping leading companies across the globe and in various industries achieve success in their CX initiatives.
CX Management has evolved, and we’re here to prove it. Today’s consumers seek personalized interactions that foster meaningful conversations and enjoyable experiences.
OPINATOR is the new solution for Customer Experience Management – emotional, personalized, and monetizable.
Our mission is to infuse the human touch into Customer Experience, empowering you to increase response rates in VoC, Customer Satisfaction Index, and CX Management programs with highly engaging, fully customized interactions (e.g., surveys, forms, etc.) that seamlessly extend your brand.
OPINATOR is a powerful web-based solution with a highly visual front-end and a robust back-end, delivering in-depth analytical capabilities to design and manage innovative, flexible, and engaging customer interactions over multiple channels.
Access to real-time, in-depth insights (not just NPS®) – and enabling instant, AI-powered automated action plans.
We’ll be there for you during the journey (far beyond implementation), continuously adapting our solution to meet your evolving business needs.
You pay only for what you need. Our flexibility extends not just to our CX management solution but also to our pricing model.
Our Team
Let us know how we can support your goals. Use the contact details below to reach us directly. For more details on our consulting services, check out our solution pages